SHIPPING & RETURNS
A NOTE FROM THE PARKIT TEAM
While we continue to navigate and respond to current events, we are committed to making the safety of our employees and community of customers a top priority. As we fulfill orders and process returns at our warehouse, increased safety precautions are being taken at every step, and we are doing everything we can to get your orders shipped in accordance with our regular schedule.
SHIPPING DELIVERY & RETURNS
You will receive an email confirmation once your order has been successfully placed, which will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect products once they have been shipped. Orders of the Voyager chair are expected to ship the same day / next business day if your order contains a style that is instock and often take 3-5 business days to arrive once shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.
If your order contains a "pre-order" style, your order will ship as soon as new inventory from our factory arrives at our warehuose. If you have questions about your "pre-order", please contact us via email at firstname.lastname@example.org.
Where We Ship
We currently ship to all U.S. addresses except for Alaska and Hawaii. We do not ship to U.S. Territories and PO Boxes/APO/FPO addresses. No international shipping is available at the moment, but please check back as we plan to add that in the future.
How much does shipping cost?
Shipping costs vary depending on how many units of the Voyager chair a customer orders. Shipping is currently free for orders placed in the continental U.S.A. If you're looking to order internationally or in Alaska & Hawaii, please contact our customer service team so we can align your order with the proper shipping cost.
RETURN/CANCELATION POLICY & PROCESS
Orders made on our website, www.parkitmovement.com, can be changed or canceled at any time up until the moment the product ships. Once your order ships, changes can not be made. Items can be returned up to 30 days after the recorded shipment date. If you received a defective, damaged, or incorrect item, you will be refunded the full postage cost, otherwise, customers are responsible for shipping fees. The same applies to exchanges for different colors, customers who are looking to exchange their item for a different item are responsible for return shipping fees & the outgoing shipping fees of the exchanged unit(s). Simply reach out to our customer care team at email@example.com with your name, the product(s) you’d like to return/exchange, your order number, and the reason for the return/exchange. Our team will provide you with further information. Please send the item(s) with the return form (packing slip) in the original shipping box. Upon receipt of item(s), we will fully examine it and notify you via email, within a reasonable period of time. We will refund your purchase price and a credit will be applied to your original method of payment. (Shipping and handling charges are not refundable.) Credit for gift returns will be issued to the original purchaser.